Privacy Policy
Desert Rose Tourism L.L.C. is committed to protecting the privacy of individuals who visit our site and use our online platform and services. This privacy policy describes how we collect, use, and disclose information gathered through our services.
Information We Collect
We collect information necessary to provide our travel and tourism services. This includes:
- Personal identification details such as your name, date of birth, and gender.
- Contact information including your address, phone number, and email address.
- Payment information required to process bookings, such as credit/debit card details or other payment method information.
- Passport details, visa information, and other identification or travel documents necessary for international travel arrangements.
- Information related to your travel preferences, dietary requirements, medical needs relevant to travel, and other details provided to tailor your travel experience.
- Information about your use of our site and services, such as browsing history, search queries, and technical information about your device and internet connection.
- Communications exchanged with us through various channels.
How We Use Your Information
We use the information we collect for various purposes related to providing and improving our services, including:
- To process and manage your travel bookings, including flights, accommodation, tours, and car rentals.
- To facilitate visa applications and other travel-related documentation.
- To process payments for services rendered.
- To communicate with you regarding your bookings, inquiries, updates, and customer service.
- To personalize your travel experience and offer services tailored to your preferences.
- To improve our site, online platform, and services based on usage patterns and feedback.
- To conduct internal business operations, including data analysis, security monitoring, and audits.
- To comply with legal obligations and regulatory requirements applicable to our business.
- For marketing and promotional purposes, subject to your preferences, such as sending newsletters or information about special offers.
Sharing Your Information
We may share your information with third parties only when necessary for the purposes outlined in this policy:
- With airlines, hotels, tour operators, car rental companies, and other service providers involved in fulfilling your travel arrangements.
- With visa application centers, embassies, or other relevant authorities for visa processing.
- With payment processors to complete transactions.
- With third-party service providers who assist us with business operations, such as IT support, marketing services, and data analysis. These parties are obligated to protect your information and use it only for the purposes for which it was shared.
- With legal, regulatory, or government authorities when required by law, regulation, or legal process.
- In connection with a merger, acquisition, or sale of all or a portion of our assets, subject to appropriate confidentiality safeguards.
Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted over the internet.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely dispose of it.
Your Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate or incomplete information.
- The right to request the deletion of your personal information under certain circumstances.
- The right to object to the processing of your personal information or request restriction of processing.
- The right to receive your personal information in a structured, commonly used, and machine-readable format (data portability).
- The right to withdraw consent at any time where processing is based on consent.
To exercise these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our site may contain links to third-party websites or services. This privacy policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children without parental consent.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on our site.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at our physical address:
Desert Rose Tourism L.L.C.
Office 1401,
Burj Al Salam Tower,
Sheikh Zayed Road,
Floor 14,
Dubai, Dubai Emirate, 50001
UAE